Carson City Auto Repair

The service that I received at capitol automotive was superior!! Not only did they do an excellent job on my truck, but they also advised that surfacing the rear rotors wasn’t needed. They didn’t try to sell me a service I didn’t need that saved me money!!! It’s refreshing to deal with a business that provides excellent service at a fair price and that doesn’t gouge it’s customers!! I highly recommend them!! Service: Check engine light diagnostic

Made an appointment got an estimate showed up with the car late Friday afternoon to have it repaired was denied service because........ the car could require additional repairs. I explained the only fault was cooling system and am stuck far away from my home in Carmel California asked them to fix the cooling system the response was no. Lost a triple a tow due to this place, the employees at the hotel warned me this was a shady joint I didn’t listen wish I would have. Asked the mechanic to just fix the coolant system and told him I expected no other repairs he responded talking about how they were a reputable shop(asked three people all said they were not but it was just a coolant system so whatever) and they would have to fix the whole car they don’t just do “bandaid” repairs. I had already disconnected the inlet hose to the engine from the coolant system as I tried to flush out a possible air bible myself as well as the electric system to the fan. He described this as “hoses everywhere” it was honestly strange but I wish I had listened to the warnings I got about this shop. Not sure if the guy understands the service industry but the whole goal of it is to provide the desired result for the person engaged in acquiring their desired result. Further more the reputation of the shop is entirely disconnected with if the oil cooling system is fixed at the same time. Big ego from a sleeZy guy

Great work and if something went wrong with the first repair they let me bring it in and fix my ac for free

Remember old fashioned garages? They did it right the first time, Capitol is that place with all the fancy equipment we need for todays repairs. Evaluations of veichle issues, emailed with pictures! For real, great guys, great shop.

The service that I received at capitol automotive was superior!! Not only did they do an excellent job on my truck, but they also advised that surfacing the rear rotors wasn’t needed. They didn’t try to sell me a service I didn’t need that saved me money!!! It’s refreshing to deal with a business that provides excellent service at a fair price and that doesn’t gouge it’s customers!! I highly recommend them!!

They upsale repairs not needed immediately. Also if they refuse to to do any repairs such as alignments they will still charge you. Learned a valuable lesson today dealing with Marcus and this shop. DO NOT GO.

Good informative first visit. They stated they have a well qualified VW mechanic on staff.

I originally had given a 5 star rating. The first time I took my vehicle in they charged a $110 diagnostic. Hoping they will actually diagnose my leak and of course the check engine light. I got my van back after the first "repair" and paid for the amount of the repair just to have my vehicle leaking more fluid than before and the check engine light came back on. I took it back. They notice they over filled my transmission fluid and they had to drain some of the fluid and then reset the check engine light "assuming" (their words not mine) that draining that and making it the correct level to fix the check engine light. They did an oil change which now my car keeps showing I need to change my oil still so they never reset that. Well surprise surprise my check engine light came back on. I came in for a 3rd time to be told I would be charged again but they were going to flush my coolant system and check something else out with the transmission. I call and get told they had to run tests and didn't do any work but strangely the invoice amount was still the $231 they quoted for a coolant flush and other stuff for the transmission. I go pick up my van and they charged 2 testing fees of $110 and some material fee. Kinda weird that the first diagnose test they should have checked fully so I wouldn't have to come back 3 times and have to pay 3 diagnose fees just because they dont know how to do it the first time. Sadly they lost all my trust along with some others close to me that had done business with them and will no longer. I dont feel anyone should have to pay these fees over and over of they didnt do it correctly the first time as they should have. I should have charged fees for each time I had to miss work for their lazy diagnostic testing that caused me to go without a vehicle.