I am so disappointed with service I had. When I picked up my car I found out I was charged almost twice what I was quoted just for having a warranty company. Then as I get in my car (unlocked sitting on side of street!) my overhead lights were left on. Now not 24 hours since picking up my car it's broken down but they do not offer towing if that happens. I will never go there or refer anyone to the most expensive auto repair store in town. It was not worth the higher charges!!
I am sorry your dome light was on. I reviewed the security cameras and see that you were able to start your vehicle without assistance. We possibly did not close the door all the way. We typically do not lock the vehicles on Sophia street during the day. All the vehicles we are responsible for are locked in the shop, or in our locked yard, or on occasion in front of the shop, always locked at night. The fees are always more when we work with warranty companies because they require us to spend many hours on the phone with them. For the record we did not charge you any storage fees although you left your vehicle there for 3 weeks. We also allowed you to install your own parts on our property to do the first step of the repair. I am sorry you were not happy with us.
- Capitol Automotive