Carson City Auto Repair

Thanks Kristy, always great to see you and Jeff!

Thank you Sandi we appreciate your business. Hope all is well during these times.

I sincerely apologize for the damage done to your left cylinder head on your 6.4 Diesel. We paid for the replacement of both cylinder heads and many many more items, along with a rental truck for the entire time the vehicle was being repaired. Anything is possible, however the damage you are claiming happened during the repair does not logically make sense to me, this is why I am reluctant to pay for the additional items. If the mechanics that verified the damage was not there prior to the repair can reach out to me or put something in writing, and it makes sense that this is Capitol Automotives responsibility, I will consider repairing. I do appreciate the professional manner in which you handled this terrible inconvenience, and I apologize for the damage.

Uuh... Its a free country, and you can review any business you want, but turning in an employment application with liquor on your breath at 10am, not getting an interview, does not warrant a 3 star review. You seem like a guy I would want to go camping with, not drive and fix other peoples cars though.

Thanks Tom, we hope your car is still traveling straight down the road. :)

Thank you for your business and your review!

I apologize for your bad experience David. To clarify, our records indicate that in addition to the rear pads and rotors, we replaced the rear calipers and flushed the brake fluid. The rear brakes were driven until they were "Metal to Metal" and because of the heat, the calipers on your 1998 GMC did not survive and we were unable to put the pistons back into the caliper housing. Yes, this is a costly repair, but in review if you compare our prices to other comparable repair facilities I believe you find that we charged you a fair price. I will discuss your repair order with my service adviser, and I apologize if she was rude to you.

Thank you for the review Rebecca, we appreciate your business!

Thank you so much for your review and van love!

Thank you Laurie, glad you were pleased.